Return & Refund Policy
We value your trust and satisfaction. Our products go through strict quality checks before shipping. However, if you receive a defective or damaged product, we are here to help.
1. Eligibility for Return
Returns or exchanges are accepted only for defective or damaged items.
Customers must send clear unboxing photos and videos showing the issue within 7 days of receiving the product.
No returns will be accepted without unboxing proof.
2. Return Process
Email the photos/videos along with your order ID to offwallclothing24@gmail.com.
Our team will review your request and inform you about approval within 2–3 business days.
Once approved, we’ll provide instructions for returning the item.
3. Refunds
Upon receiving and verifying the returned product, the refund amount will be credited within 5–7 business days to your original payment method.
Only the product amount will be refunded; shipping or COD charges (if any) are non-refundable.
- For approved returns/exchanges, the replacement product will be delivered within 5-7 business days
- For return items, Shipping charges will apply
4. Non-Returnable Items
Products that have been used, washed, or altered after delivery are not eligible for return or refund.
Returns requested after 24 hours of delivery will not be accepted.
5. Exchanges
Exchange is only available if the received product is defective and the same product or size is in stock.
6. Return Shipping Charges
In case of an approved return, a ₹99 shipping charge will be deducted from the refund amount to cover reverse logistics costs.
